Shipping Policy

Shipping Policy:

• Once an order is placed, it takes 1 - 3 working days to process the order. During the week it takes one working day, but if you order on Friday evening or at the weekend, it may take a little longer.
• Once your order has been processed, it will be shipped and delivery takes an average of 6- 12 working days. We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or additional concerns, please do not hesitate to contact our customer service team. Below we explain how your order will be processed and delivered. Place an order The ordering process at COSMO is as simple as possible. First, go to the product page and add the product you want to your cart. To do this, click on the black "Add to Cart" button. Here it is important to check that you have selected the correct variants. If everything is OK, click the "Proceed to Checkout" box. On the information page, enter the correct address information. Make sure all information is correct. Once this information is correctly filled in, you can click the "Continue Shipping" button. On the "Shipping" page you have the option to check the address information you have entered. It is also pointed out that every shipment is sent completely free of charge. As a gesture of our appreciation to our customers, we always cover the shipping and handling costs. You can now continue by clicking on the "Proceed to payment" box. In the payment options, you have the choice between different payment methods. At hellostella.com, all payment options are SSL encrypted, which means you can always rely on a secure payment environment.
• Credit card (AMEX, Mastercard, Maestro, Visa)
• Paypal account
• Immediately

Once you have selected the correct payment method, click on the "Finish Order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have problems with your order, you can always contact us.

Shipping costs

We cover the shipping costs for each order. All our products are delivered to your door 100% free of charge. There is also no minimum purchase requirement.

Have you found the perfect look or accessory on our website? Then you will enjoy it as soon as possible! Therefore, we ensure that your order is processed and shipped as quickly as possible. In order to ensure that we can charge reasonable prices for our products, we have chosen to collect packages in large quantities and ship them all at once when we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world. Note: Like many other online stores, we are very busy and there may be delays.